Installation Coordinator

Who Are We?

Radiant Communications is a leading provider of cloud hosting, managed network and voice solutions for medium-size enterprises. Leveraging the largest Internet footprint across Canada, Radiant offers a comprehensive portfolio of reliable, secure and scalable IT infrastructure services, simplified under a single point of contact.

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How do we value our employees?

Competitive benefit package  

Attractive employee discount

Full Kitchen with free coffee & espresso

Fully equipped on-site gym with showers on-site

Creative social committee hosting regular company events

Unique entrepreneurial culture

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Who are we seeking to join our team?

The Comwave Group is seeking an experienced "Installation Coordinator" for its subsidiary company, Radiant Communications- Vancouver.

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You will contribute to the team by performing the following:

Process submitted orders, vendor confirmations, change requests, and revisit requests

Maintain Onsite Install queues (queue should be cleaned out at least once a day)

Prepare reporting metrics for installations completed

Vendor Management for Canada and US

Mentoring/training: coordinators, onsite agents, vendors, technicians

Documenting the summaries from customer “needs assessment” inquires

Maintaining accurate installation scope of work, and updating all documentation as needed

Project Management: Installation projects

Site pre-qualification tasks

Coverage for multiple positions (vacations, workloads, etc)

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What do you bring to the team?

Experience in working in a dispatch/technical support environment

Able to effectively communicate internally/externally with clients and anticipate issues where possible

Ability to prioritize, project manage and multitask

Excellent verbal and written communication skills

Excellent organizational and administrative skills; detail-oriented  

Problem solving and trouble shooting skills

Experience and genuine dedication to customer care/service

Positive, outgoing, optimistic personality

Knowledge of MS Office (Word, Excel, PowerPoint, Access etc.)

General Internet knowledge and experience working in an ISP environment

Post-secondary education in a relevant degree or certificate program an asset

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Nice to have:

2+ years’ work experience in installation of internet connectivity services

Bilingual (English/French)

Complex project coordination experience

Experience with vendor management

Scheduling and coordination experience

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*Please note that the selected candidate is required to successfully complete a background check.

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.